Where
sensible, glossary terms have been grouped and defined
together so you can compare and contrast similar (and
opposite) terms together, e.g. research questions; research
interviews; rating scales.
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Random
Route Sampling (see Sampling Methods) |
Randomized
Trials
Trials in which the allocation of subjects to different groups
is done such that any one subject has the same chances as another
of being included in any of the experimental categories. |
Rapporteur (see Centralized Procedure) |
Rating
Scale (in Health Outcomes)
A visual analogue scale with clearly defined anchors, e.g. 0
= death; 100 = perfect health. |
Rating Scale (in Market Research)
A scale used in market research used to assess response. Examples
follow:
- Bipolar
vs Monopolar
- Bipolar
Scale -
This has two ends, e.g. 'sweet - sour'
- Monopolar
Scale -
This measures one quality only and
determines the perceived degree of
an attribute, e.g. from 'extremely
sweet' to 'not sweet at all'
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Rating
Scale (in Market Research)
- Nominal vs Ordinal vs Interval
vs Ratio
- Nominal Scale -
The levels on the scale are no more than
labels
- Ordinal Scale -
A scale with a ranking (but the intervals
are meaningless and lack sensitivity)
- Interval Scale -
A scale in which the differences between
values have meaning, which allows the
calculation of a mean and standard deviation
- Ratio Scale -
A scale with a series of graduations
starting from zero. The absolute values
on this scale can be added, subtracted,
multiplied or divided.
The differences between these scales can be illustrated by considering
a 100m race
Nominal: Competitor is in lane number 3 (it doesn't matter which lane
number is assigned)
Ordinal: Competitor finishes in first place
Interval: Our competitor was 0.1 seconds ahead of the next runner
Ratio: The first three runners had finishing times of 9.6, 10.6, and
11.6 seconds
- Attitude Measurement -
This often relies on creating attitude
statements for respondents to react to.
These statements must be meaningful and
understandable / recognizable, interesting
/ stimulating, often not too rational but
designed to provoke strong reactions. Some
widely used attitude measurement techniques
are described below:
- Likert Summated Ratings Scale - A scale measuring attitude which has a midpoint with equal
range on either side. The respondent
is encouraged to move from a state of
judgment to a state of involvement. Example:
Strongly agree > agree > neither
agree nor disagree > disagree > strongly
disagree
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RCT
Randomized Controlled Trial
Scientifically, the most rigorous
design, whereby adequate numbers of well-matched
subjects are randomly assigned to different treatment
groups and carefully monitored. |
Recruitment
Screener
The process by which respondents are chosen for interview based on pre-determined
selection criteria in the course of non-probability market research sampling.
(see also Sampling Methods) |
Regression
A range of statistical projection tools used to identify the trend of a
data set over time. |
Regression Analysis
A statistical technique used to determine the degree to which a set of
variables (referred to as independent) are related to other variables
(referred to as dependent) often used as the basis for predictions. |
Reimbursement
Healthcare system agreement to cover the costs of pharmaceuticals. Mechanisms
and levels of reimbursement vary by country and product, from full,
partial or no coverage. |
Relationship Marketing
Deliberate building of strong relations with existing and past customers
with the aim of gaining further business from them. |
Relative Price
The price of a product compared to the weighted average price of the market.
This is weighted by usage to take account of factors such as generics
which tend to have a high share but a low price. |
Reliability (see Health Status Instrument) |
Reproducibility
Ability of an instrument to produce identical measurements under different
conditions or at different times provided the attribute being measured
remains unchanged. Usually assessed by determining test-retest correlation
coefficients. |
Research
Interviews (in Market Research)
- Depth Interview -
Interview format used in qualitative research.
Following a discussion guide, questions
are used to steer the discussion, but in-depth
probing is encouraged to allow flexibility
and aid in-depth understanding. Interviews
are audio-taped and then transcribed or
content analyzed.
- Semi-Structured Interview -
Interview format used in quantitative research
using a mixture of structured (pre-coded)
questions as well as open questions in
which the interviewer writes in verbatim
responses. Rarely audio-taped, interviews
are coded and data processed.
- Structured Interview -
Interview format used in quantitative research
using a stringent interview structure involving
a written questionnaire consisting primarily
of closed precoded questions. The interview
is not audio-taped. Computer interviewing
can be used and interviews are coded and
data processed.
- Focus Groups -
Also known as a discussion group. A group
of target individuals brought together
to a central location for a discussion
lasting typically for approximately 2 hours.
The discussion is led by a moderator using
a discussion guide. Through interaction
of participants, this method is useful
for exploring a range of issues and generating
creative solutions and ideas.
- Extended Groups -
Groups lasting several hours (more than
the usual 1 or 2), often employing projective
techniques.
- Pilot Interview -
A pilot interview is an early interview
to test the administration of a questionnaire
or discussion guide to unveil any problems
likely to be encountered, or to help in
the design of the research. Often called
a pre-test. A pilot survey is a small-scale
exercise performed prior to the main stage
research.
- Face to Face Interview -
a personal interview as opposed to telephone
interview.
- Expert Interview -
a face-to-face interview with a high-level
respondent (e.g. key opinion leader).
|
Research
Questions (in Market Research)
- Discussion Guide vs Questionnaire
- Discussion Guide -
Used in qualitative research, this is
a relatively unstructured set of notes
and topics which the interviewer must
cover, but using his / her own words
to ask questions.
- Questionnaire -
Used in quantitative research, this is
a structure instrument including some
/ all of the following: administrative
details, instructions, written or verbally
administered questions, and may include
space for answers. The questionnaire
must translate information required into
a set of questions that the respondent
is able and willing to answer. It should
motivate and encourage the respondent
(and interviewer!), and minimize response
error. Three types of questionnaire are
described below.
- Unstructured vs Semi Structured
vs Structured
- Unstructured Questionnaire -
See Discussion Guide above
- Semi Structured Questionnaire - An instrument which includes a mix of structured (pre coded)
questions as well as open questions in
which the interviewer writes in verbatim
responses. Rarely audio-taped, interviews
are coded and data processed.
- Structured Questionnaire -
A highly structured instrument used to
administer a stringent series of (primarily)
closed pre coded questions. The interview
is not audio-taped. Computer interviewing
can be used and interviews are coded
and data processed.
|
- Open vs Closed
- Open Ended Question -
A question to which the respondent is free
to give a full verbatim answer
- Closed Question -
A question with multiple choice answers
- Dichotomous Question -
A closed question with only two possible
answers (apart from 'don't know' or 'no
preference').
- Direct vs Indirect
- Indirect Question -
A question asked in a roundabout way.
- Direct Question -
A question asked straightforwardly to a
respondent. Most questions in a structured
questionnaire are direct.
- Probe vs Prompt
- Probe Question -
A sub-question used to compliment a previous
question, which looks for more detail (e.g. "Why?" or "What
else?").
- Prompt Question -
A question provokes further thought - prompts
are leading.
- Filters vs Routing
- Filter Question -
A question whose answer determines which
questions should be asked next depending
on its answer.
- Routing Question -
An instruction giving information on which
questions should be asked next depending
on the answer to the filter question.
- Ranking Exercise -
A simple task where the respondent is asked
to rank items in ascending or descending
order
- Classification Questions -
A group of questions which address the characteristics
of the respondent (e.g. for a physician:
specialty type, job grade, date of qualification,
type of practice, type of hospital, size
of hospital, country and region).
- Interviewer Instructions -
Directions on the questionnaire to help and
guide the interviewer during the interviewer.
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Research
Studies (in Market Research)
There are many differing types of market Research Studies, which can be
best understood by comparing and contrasting...
- Qualitative vs Quantitative
- Qualitative Research -
More to do with understanding (the reasons
why). Marketing research to explore opinion
and value judgment of individuals from
which collective general conclusions
may be drawn. Such research usually involves
group discussions or depth interviews.
- Quantitative Research -
More to do with measurement (how many).
Marketing research based on a sufficiently
large sample and question design to allow
statistical tests to be applied to the
results. Often Conclusive.
- Primary vs Secondary
- Primary Research -
Original research which involves collecting
information for a specific purpose and
may involve commissioning a study tailored
to filling the information gap.
- Secondary Research (often
termed Desk Research) - Involves
collecting information from sources which
already exist, e.g. internal company
records, sales audits, government or
other official statistics.
- Ad Hoc vs Syndicated
- Ad Hoc Research -
Research commissioned for one customer
only.
- Syndicated Research -
Research shared by (sold to) more than
one customer. Each client will buy into
part or all of the research design and
findings.
- Field vs Desk
- Field Research -
The collection of primary data from external
sources using survey, observation or
experiment techniques.
- Desk Research -
The gathering and analysis of data from
secondary sources such as government
and company records, published statistics.
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- Observational vs Experimental
- Observational Research -
This involves monitoring respondents actions
rather than questioning them.
- Experimental Research -
One or more variables are changed while
observing effects (if any) to explore causality.
In this research there is a test group
and a control group.
- Pure vs Applied
- Pure Research -
Aimed at expanding the frontiers of knowledge.
- Applied Research -
Aimed at solving specific practical problems
to reduce uncertainty in a decision making
process.
- Causal vs Descriptive
- Causal Research -
Conducted to provide data on the relationships
(or lack of) between variables.
- Descriptive Research -
Provides evidence on the composition and
characteristics of the subject under study.
- Exploratory vs Conclusive
- Exploratory Research -
Preliminary research undertaken when little
is known about the subject area. Often relatively
quick, inexpensive or small scale methods
are used to provide direction for future
study if needed.
- Conclusive Research -
Research designed to provide results and recommendations
to help decision makers implement a specific
course of action.
- Continuous Research -
A study conducted and repeated on an ongoing
basis
- Longitudinal Research (or Prospective
Research) - A study conducted over
a period of time for the purpose of describing
or comparing populations for defined clinical
or non-clinical parameters at baseline
and/or at end of study. Experimental studies
such as clinical trials are typical examples
of prospective/longitudinal studies.
- Survey Research -
The collection of information by means of
sampling and interviews with the selected
individuals
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- Omnibus Research -
A survey which covers a number of topics,
usually for different clients on a time-share
basis.
- Diary Study - A
research instrument which allows respondents
to record answers over a period of time.
- Pre Test vs Post Test
- Pre-test - A
test of some stimulus material (product,
packaging, advertisement) before it is
exposed to the public at large
- Post-test - Researching
into something after it has been seen by
the general public.
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Respondent
An individual who answers questions in market research study. |
Responsiveness (see Health Status Instrument) |
Retainer
Fee paid to an individual or company on the understanding that it will
provide a service as and when required. |
RFP
Request for Proposal (see Brief) |
ROA
Return on Assets. |
ROE
Return on Equity. |
ROI
Return on Investment. |
RONA
Return on Net Assets. |
ROS
Return on Sales. |
Routing Question (see Research Questions) |
Run On
Additional quantities of printed material over and above the original print
order. |
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